FAQs
Have Any Questions?
I need to cancel, postpone or reduce services. What are my options?
Cancelling/Postponing - Under our terms and conditions that are signed when reserving our services, you will owe 50% of your current balance or the total of any payments made, whichever is more. If you owe a balance and are less than 30 days from your service date, LV is entitled to collect the remaining balance.
Reduction of Services - there are no refunds for unused time or reductions of services and time cannot be transferred to separate reservations.
I have a compliant and would like to discuss a refund.
All complaints must be submitted via email to our staff within 7 days of services rendered.
Help, there's a hurricane coming! What do I do?
Don't sweat it! If a hurricane disrupts your service, you will be given a credit on your account that is good for up to 1 year from your original service date.
