This Terms and Conditions Agreement (“Agreement”) is between you, the purchaser/client (“Client”), and Lowcountry Valet (“LV”) for chauffeured transportation and charter services. By booking a reservation with LV and providing payment, you agree to be bound by these terms.

All information provided by Client (date, times, locations, passenger counts, vehicle selections, billing information, etc.) is binding once accepted by LV and may not be changed without LV’s written consent.1. GENERAL TERMS

1.1 Scope of Services.

 LV provides chauffeured transportation and charter services using its own vehicles and drivers and, when applicable, vehicles and/or drivers from affiliate transportation companies (“Affiliates”).

1.2 Modification of Terms.

 LV may modify these Terms and Conditions from time to time. The current version will be posted on LV’s website and sent with new reservation confirmations.

Existing contracts are not subject to future revisions; the version in effect at the time of signature applies.

Any change to the reservation date or major modification that requires a new contract may be subject to the current terms at that time.

Continued use of LV’s services after receipt of updated terms constitutes acceptance of those terms.

If you do not agree with this Agreement, you should not continue to use LV’s services.

2. PRICING & PAYMENTS

2.1 Booking Fee (Retainer).

 A Booking Fee equal to 50% of the total reservation value is due upon booking. The Booking Fee reserves your date(s) and is applied toward the total contract amount.

2.2 Administrative Costs (20%).

 LV charges Administrative Costs equal to 20% of the total contract value, which are non-refundable under all circumstances.

 Administrative Costs include, but are not limited to:

Account setup and maintenance

Itinerary building and revisions

Coordination with venues and vendors

Insurance and regulatory compliance overhead

Ongoing communication, confirmations, and documentation

2.3 Payment Schedule.

The Booking Fee is due upon acceptance of the proposal/contract.

The remaining balance must be paid in full no later than 30 days before the event date.

For reservations made within 30 days of service, payment in full may be required within a specified period (often within 7 days) or at least 24 hours before the first service, as indicated on your invoice.

Failure to pay the remaining balance by the due date may result in cancellation of service, with all applicable cancellation terms and fees still in effect.

2.4 Payment Types.

2.4.1 Credit Card Payments.

 By booking and providing a credit card, Client authorizes LV to charge that card for:

Booking Fee and remaining balance

Administrative Costs

Additional services requested or used

Incidental charges (damages, wait time, overtime, cleaning, etc.)

A non-refundable credit card processing fee (e.g., ~4%) may apply and is not refundable even if portions of service are cancelled or credited.

2.4.2 Cash and Check Payments.

 Check payments may be mailed or delivered to:

Lowcountry Valet

 5360 Hwy 165, #301

 Hollywood, SC 29449

Cash payments must be hand-delivered to LV staff. Cash sums received directly by chauffeurs are considered gratuity and are non-refundable.

For all bookings, a valid major credit card must remain on file as a guarantee for all pertinent charges, including incidentals and damages, regardless of primary payment method.

2.5 Late Payments.

If a required payment is not received by its due date, LV may automatically attempt to charge the credit card on file.

If the card is declined, Client will have 7 days to provide an alternate payment method.

If payment is still not received within that time, LV may:

Assess a late fee of 5% of the outstanding balance;

Charge 1.5% interest per month (or the maximum amount allowed by law) on unpaid amounts; and/or

Suspend or cancel services, applying applicable cancellation terms.

If a balance remains unpaid 45 days past due, LV may send the account to collections and assess an additional $250 collections fee, which Client agrees to pay.

2.6 Price Basis.

 Pricing is determined based on factors including:

Date(s) and time(s) of service

Duration and type of service (Point-to-Point, Airport Transfer, Hourly, One Way/Round Trip, Over-the-Road)

Number of passengers and required vehicles

Distance traveled and complexity of itinerary

Vehicle types selected (sedans, SUVs, Sprinters, vintage buses, motorcoaches, vintage cars)

Additional services (decor, floral, drink packages, etc.)

By booking, Client accepts the quoted price structure. After the contract is signed, reductions in time, vehicles, or services do not automatically entitle Client to a reduction of the total contract amount, unless LV agrees in writing.

2.7 Additional Services & A La Carte Items.

 Additional services (such as floral enhancements, decorations, or drink packages) will be added to the total balance and are non-refundable once ordered and confirmed.

3. CONFIRMATION OF CHARTER

LV sends multiple confirmations prior to service as a courtesy. However, it is ultimately Client’s responsibility to verify:

All dates

Pickup and drop-off times

Addresses and access instructions

Passenger counts and special needs

LV strongly recommends that Client confirm details with LV at least 48 hours before the first scheduled service. If Client fails to confirm and there are errors in the provided information, LV is not responsible for resulting issues or delays.

4. RENTAL TERMS & SERVICE TYPES

4.1 Hourly Rentals

Under Hourly Service, the vehicle and chauffeur remain available to Client for the contracted time window.

Minimums:

Sedans, SUVs, Vans/Sprinters: 2-hour minimum

Buses and Motorcoaches: 4-hour minimum

Overtime:

 Billed in 15-minute increments at:

Sedans/SUVs: $30 per 15 minutes

Vans/Sprinters: $50 per 15 minutes

Buses/Motorcoaches/Vintage buses: $90 per 15 minutes

Vintage cars: $75 per 15 minutes

4.2 Point-to-Point (P2P) Transfers (Non-Airport)

Point-to-Point transfers are single A→B movements at a scheduled time.

Available Vehicles: Sedans, SUVs, Vans/Sprinters only

Grace Period: 15 minutes at pickup

Wait Time After Grace:

Sedans/SUVs: $30 per 15 minutes

Vans/Sprinters: $50 per 15 minutes

Extra Stops (Non-Airport P2P)

Additional stops beyond the primary pickup and final drop-off:

Each extra stop includes up to 15 minutes on site.

Extra stop fees:

Sedans/SUVs: $30 per stop

Vans/Sprinters: $50 per stop

Time beyond 15 minutes at a stop is billed as wait time at the same 15-minute rates above.

4.3 Airport Transfers (CHS & FBOs)

Airport transfers are treated as Point-to-Point with special rules.

CHS (Charleston International) Grace Period:

30 minutes from the posted flight landing time.

Wait Time After 30 Minutes (per 15 min):

Sedans/SUVs: $30

Vans/Sprinters: $50

Buses/Motorcoaches/Vintage buses: $90

Pickup Types:

Curbside Pickup (Commercial Lane):

 Chauffeur stages in the commercial/limo lane and meets passengers curbside with a sign or tablet.

Meet & Greet:

 Chauffeur parks in the hourly lot and meets the client inside near the TSA exit with a sign, assists with baggage, and escorts passengers to the vehicle.

FBOs (Private Aviation)

For FBOs such as Atlantic Aviation, Signature Flight Support (KCHS), and Charleston Executive (JZI):

Client must provide the FBO name and tail number/flight identifier.

Chauffeur generally pulls to a gate or call box and is directed onto the tarmac or designated pickup area by FBO staff.

FBO airport transfers follow similar grace and wait time rules as CHS, unless otherwise specified.

24-Hour Cancellation for Standalone Airport P2P (Sedans/SUVs/Vans Only)

Standalone airport transfers (not part of a larger charter package) booked in sedans/SUVs/vans may be cancelled 24 or more hours before the scheduled pickup time with no service charge for that specific trip.

Any credit card processing fees are non-refundable.

This policy does not apply to:

Buses or motorcoaches

Airport segments embedded in a larger event or multi-vehicle package, unless specifically itemized and treated as standalone

4.4 One Way & Round Trip Services (Buses Only)

These apply only to buses and motorcoaches.

One Way (Bus):

Single movement (e.g., hotel → venue).

Typically treated as about 1 hour of service.

Time running long is billed at $90 per 15 minutes.

Round Trip (Bus):

Two movements (e.g., hotel → venue and venue → hotel).

Typically treated as about 2 hours of service in total.

Time running long is billed at $90 per 15 minutes.

All One Way and Round Trip services follow the same overtime structure as hourly bus services.

4.5 Seating Capacity

LV’s seating capacities are based on federal safety regulations and an “average-sized adult.” Overloading is strictly prohibited. Delays or damages resulting from attempts to overload a vehicle are the sole responsibility of Client.

4.6 Photoshoot with Vehicle (Non-Chauffeured Service)

For non-chauffeured vehicle photoshoots:

The vehicle is delivered to the specified location and remains until the contracted time expires or Client dismisses the vehicle.

No passenger transport is provided unless specifically agreed to as part of the service.

5. CHARTER TIME, DELAYS, OVERTIME & NO-SHOWS

5.1 Adherence to Schedule.

 Client is responsible for providing a realistic schedule that accounts for loading, traffic, and other delays. LV is not responsible for itinerary issues caused by unrealistic timing or inaccurate information.

5.2 Time Changes & Time-Shift Policy.

Minor time adjustments may be accommodated at LV’s discretion and are subject to availability.

Time-Shift = Cancellation:

 Any request to move a reservation’s start time by more than 2 hours earlier or later than the original confirmed start time is treated as a cancellation of the original reservation and a request for a new booking.

Standard cancellation terms apply to the original reservation.

The new time is subject to availability and may be priced at current rates.

This provision is primarily aimed at charter and event bookings and is separate from normal flight delays, which are handled under airport wait-time rules.

5.3 Delays.

 LV is not responsible for delays due to:

Traffic, accidents, or road closures

Weather conditions

Client, passenger, or third-party instructions that alter route or timing

Delays in passenger readiness or late venue access

5.4 Overtime / Overage.

 Overtime/overage is billed in 15-minute increments at the rates listed in Section 4.1 and 4.2–4.4. LV cannot guarantee the availability of overtime, particularly if another charter is scheduled afterward.

If overtime causes LV to be late or unable to service another client, the original Client requesting overtime may be held liable for any refunds or credits LV must extend to the affected party.

5.5 No-Shows.

 A reservation is considered a “no-show” if:

30 minutes have passed after the scheduled pickup time

The chauffeur and/or LV staff have not been able to reach Client or any listed contact, and

No prior written or verbal update has been provided

In a no-show situation, no refund or credit will be issued, and the full contract amount remains due.

6. CONDUCT, VEHICLE CARE & PROHIBITED ITEMS

6.1 Client Responsibility & Damages.

 Client is fully responsible for:

Any damage to the vehicle or its equipment caused by Client or their guests

Any cleaning required beyond standard use (spills, trash, glitter, excessive debris, etc.)

LV inspects vehicles before and after service. Client may request to inspect with the chauffeur at the start or end of service. If no inspection is requested, Client agrees to accept LV’s internal documentation as accurate.

6.2 Behavior.

 If, in the sole judgment of the chauffeur or LV staff, the behavior of Client or guests is:

Unsafe

Illegal

Destructive to property

Threatening or abusive

the chauffeur may immediately terminate service with no refund or credit, and LV may remove any offending passenger(s) from the vehicle as necessary to protect property and safety.

6.3 Alcohol & Minors.

 South Carolina law strictly prohibits alcohol consumption by persons under 21.

No passengers under 21 may consume alcoholic beverages in LV vehicles, whether inside or immediately outside the vehicle.

Client is responsible for ensuring compliance and assumes all liability for violations.

6.4 Routes & Safety.

 LV and its chauffeurs reserve the right to:

Refuse travel on unsafe or illegal roads

Alter routes for safety, traffic, or legal compliance

Decline any request that would require leaving the vehicle unattended in a risky manner

6.5 Luggage, Coolers, Strollers & Glassware.

No luggage, coolers, or strollers may be placed on seats or upholstery in any vehicle. They must be stored in designated cargo areas, trunks, or bays.

Vintage buses often have limited or no dedicated cargo storage. Space for coolers, strollers, or excessive luggage may not be available. Client is responsible for arranging additional vehicles if needed.

No outside glassware may be brought onboard, except in the Sprinter limo, which has designed storage (ice wells, bottle/glass holders). Even there, glassware must remain in the designated holders and not on seats or floors.

If passengers ignore chauffeur instructions and place prohibited items on seating/upholstery, or bring unauthorized glassware that risks damage:

LV may charge a non-compliance/damage-risk fee of $500 in addition to any actual damage or cleaning costs.

6.6 Estimated Damage & Cleaning Charges.

Client understands that the following are minimum estimates and actual charges may be higher depending on the damage:

$5.00 per broken/missing standard glassware

$30.00 per broken/missing crystal piece

$50.00 minimum for each burn, rip, or tear to upholstery

$100.00 minimum for extensive cleanup (spills, smoking, trash, glitter, etc.)

$500.00 minimum for shampooing and disinfecting due to bodily fluids (vomit, blood, urine, etc.)

$300.00 minimum for any act of intentional vandalism

$300.00 minimum for any escape hatch/roof damage or tampering

Actual costs may exceed these minimums. LV will send a “Balance Update” summarizing damage and associated costs, and Client authorizes LV to charge the credit card on file immediately.

7. PERSONAL PROPERTY

LV and its chauffeurs, employees, agents, and contractors are not responsible for any lost, stolen, or damaged personal property of Client or passengers, whether left in the vehicle or otherwise.

Client agrees to hold LV harmless for any such losses and is encouraged to remove all valuables when leaving the vehicle unattended.

Coolers

Coolers are not allowed on the interior seating area of our vehicles and must be properly stowed away in the appropriate trunk/storage areas. LV's vintage buses and some smaller mini coaches do not have any storage. Please plan accordingly.

Food & Bev

Any food brought into our vehicles must be in a closed container. Eating in our vehicles is prohibited unless your chauffeur gives you approval. Any damages or cleaning required due to spills, food debris, and smells will be charged according to the fee list provided.

8. MECHANICAL MALFUNCTION & SERVICE INTERRUPTIONS

8.1 Prior to Service.

 If a mechanical or operational issue arises before service that prevents LV from providing the contracted vehicle:

LV will notify Client as soon as reasonably possible.

LV may offer a substitute vehicle of equal or greater capacity/style, or

If a suitable substitute is not available, Client may cancel for a refund of the affected portion of service minus Administrative Costs, which remain non-refundable.

If the substitute vehicle is of lesser value, LV may refund the difference after service has been completed.

8.2 During Service.

 If a vehicle experiences mechanical failure during service:

LV will attempt to provide a substitute vehicle or use an Affiliate to complete the service.

If failure causes passengers to arrive more than 30 minutes late to a designated event location, LV may reimburse reasonable alternate transportation and directly related vendor fees, not to exceed the original contract amount for the affected service.

8.3 Air Conditioning & Climate.

 Large vehicle A/C systems can typically cool the interior approximately 20°F below the outside heat index. On extreme heat days, interior temperatures may still feel warm.

If an A/C failure occurs, LV’s obligation is limited to a refund of the vehicle rental portion for the affected service, if applicable.

Some vintage vehicles may not be equipped for modern A/C; Client should confirm before booking if air conditioning is a requirement.

A mechanical issue may arise with our vehicles from time to time. Depending on the type of mechanical issue and when the issue occurs, it may disrupt the charter. LV will do everything commercially reasonable to manage such situations.

Prior To Service

In the event of a mechanical malfunction, LV will notify purchaser/client immediately of the issue and set aside a substitute vehicle(s) while the issue is addressed. If the issue cannot be resolved by the agreed-upon service date, the purchaser/client will have the option to cancel their reservation for a full refund minus any Administrative Costs, as detailed in Section 2.2. If the substitute vehicle is of lesser value, the difference will be returned after service has been performed

During Service

In the event of a mechanical malfunction during service, LV will notify purchaser/client in a timely manner. LVSC is authorized to use a substitute vehicle(s) or contract with another company in order to satisfy the reservation. Should the breakdown of the vehicles cause passengers to arrive in excess of 30 minutes late to the designated event location, LV will reimburse the client for any alternate transportation and/or vendor fees resulting from the late arrival of guests not to exceed the amount of the original contracted amount with LV.

Air Conditioning Failure

Please be aware that large vehicle AC systems are only able to effectively cool 20 degrees below the heat index. Please prepare accordingly for days with a heat index above 95 degrees. In the event of an Air conditioning failure, LV will offer a refund up to 40% of the booking only. Since LV offers antique vehicles, some of these vehicles may not be suited for air conditioning systems and therefore this feature may not be offered. Please make sure to check with your sales rep before booking if this is a feature you require.

9. REFUNDS

9.1 General.

 Except as specifically stated herein, all payments are NON-REFUNDABLE and NON-TRANSFERABLE. Reductions in service time or number of vehicles do not automatically entitle Client to a refund or credit.

9.2 LV Error.

 If LV is unable to perform a portion of service due to an error solely attributable to LV (and not to Client, guests, third parties, or force majeure events), LV may offer a partial or full refund of the affected service, at LV’s discretion.

9.3 Complaints of Service.

 Any complaint regarding services rendered must be submitted in writing within 48 hours of the conclusion of the final contracted service. If LV does not receive such a complaint within that time, Client agrees that services were satisfactory and waives any right to dispute or claim partial reimbursement based on service quality.

9.4 Administrative Costs.

 As stated above, Administrative Costs (20%) are non-refundable under all circumstances.

9.5 Refund Payment Timing.

 When LV issues a refund or credit, refunds may be processed via check or electronic means and can take 7–14 business days to be issued and delivered.

Credit card processing fees are typically non-refundable, even when a service charge is refunded or removed.

10. CANCELLATION OF SERVICE

All cancellations must be submitted in writing (email is acceptable).

10.1 Standard Cancellations (Charter/Event Work).

Once the Booking Fee is paid and the date reserved, cancellation will result in forfeiture of the Booking Fee and Administrative Costs, at minimum.

Depending on timing and contract language, additional amounts up to the full remaining balance may still be due.

10.2 Airport Transfers – Sedans/SUVs/Vans (Standalone Only).

Standalone airport transfers in sedans/SUVs/vans may be cancelled 24 or more hours prior to the scheduled pickup time with the service charge removed for that trip (card processing fees remain non-refundable).

Cancellations within 24 hours of pickup are typically charged in full.

10.3 Time-Shift Cancellations (2-Hour Rule).

As described in Section 5.2, shifting a reservation’s start time by more than 2 hours from the original is treated as a cancellation of the original booking and is subject to normal cancellation terms.

10.4 LV Right to Cancel.

 LV reserves the right to cancel any contract or refuse service if:

Payments are not received as required

Client or guests engage in abusive, unsafe, or illegal behavior

LV determines, in its sole discretion, that continuing service would pose a significant safety or liability risk

In such cases, Client may still be held responsible for all or part of the contract amount, depending on circumstances.

11. NON-DISPARAGEMENT

Client agrees not to make or publish any false, misleading, or malicious statements about LV, its employees, services, or vehicles, including online reviews or social media posts, that could damage LV’s reputation.

This provision does not prevent Client from providing honest feedback or reviews based on genuine experiences; it is intended to prevent knowingly false or defamatory statements.

The Parties agree that they will at no time take any action or make any statement that could discredit the reputation of the other, or its products or services, including in any online forums, such as Social Media sites. In the event that this occurs, the party in which took the action or made the statement agrees to pay the affected party $5000.00 per incidence.

12. FORCE MAJEURE

Neither LV nor Client shall be deemed in default nor held liable for any cessation, interruption, or delay in the performance of its obligations (excluding payment obligations) due to circumstances beyond its reasonable control, including but not limited to:

Earthquake, flood, fire, storm, or natural disaster

War, terrorism, armed conflict, riot, or civil disturbance

Labor strikes, lockouts, or boycotts

Government orders or restrictions

Other events commonly recognized as “force majeure”

The party invoking force majeure must:

Provide prompt written notice to the other party; and

Take reasonable steps to mitigate the effect of the force majeure event.

If a force majeure event impedes LV’s ability to provide service, LV may provide in-house credit toward future services. Refunds are not guaranteed and will be handled in accordance with this Agreement.

13. AUTHORIZED PERSONNEL

By listing an individual’s contact information (planner, coordinator, family member, etc.) on the reservation, Client authorizes that person to:

Communicate with LV about the reservation; and

Make reasonable changes (within LV’s policies) on Client’s behalf, which may impact cost, timing, or routing.

LV is not responsible for misunderstandings or errors made by such authorized persons.

14. NOTICES

Any required notices under this Agreement must be:

Personally delivered;

Sent by email to the address on file (with reasonable proof of sending);

Mailed via first-class mail (postage prepaid, return receipt requested); or

Sent by recognized overnight courier service (charges prepaid).

Notices will be deemed received:

On the date of personal delivery or email transmission; or

Five (5) days after deposit in the U.S. mail; or

On the next business day after sending via overnight courier.

15. SEVERABILITY

If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

16. GOVERNING LAW & VENUE

This Agreement is governed by the laws of the State of South Carolina. Any disputes arising under or related to this Agreement shall be brought exclusively in a court of competent jurisdiction located in Charleston County, South Carolina.

17. ENTIRE AGREEMENT

This Agreement constitutes the entire understanding between LV and Client regarding the subject matter and supersedes all prior agreements or understandings, whether written or oral.

Any modification or addition to this Agreement must be in writing and agreed to by both parties.

18. ATTORNEYS’ FEES

In the event of any dispute or litigation arising out of or relating to this Agreement, the prevailing party shall be entitled to recover its reasonable attorneys’ fees and costs, including fees and costs on appeal.

Lowcountry Valet is committed to protecting your privacy. This Privacy Policy (the “Policy”) governs how we treat the Personal Information that we collect and receive from you in connection with your use of the SMS Service (“Service”), which we make available to you through a third-party service provider. This Policy is incorporated into the Terms of Service.

By using the Service, you agree to the terms of this Policy. Lowcountry Valet  reserves the right, in its sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy, and any changes, are effective as soon as posted. Your continued use of the Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.

“Personal Information” is information that individually identifies you, such as your mobile phone number or user/screen name, as well as the any Personal Information that you choose to include in messages you send through the Service.

What Personal Information is collected about you

Through the use of the Service, Lowcountry Valet will receive the following information from our third party service provider: your mobile phone number when you send a text message to us, the text of messages that you send to other users of the Service, any user or screen name that you select in connection with the Service, as well as any comments or feedback regarding the Service that you send to us.

How Lowcountry Valet uses Personal Information about you

We use Personal Information to (a) provide you with the Service, (b) process and respond to inquiries, (c) improve the Service, (d) if necessary, contact you with important announcements or messages, (e) conduct research, and (f) provide anonymous reporting for internal and external clients and partners.

Each message that you send through the Service (either to us or to other users of the Service) is stored on our servers. We retain these messages on our servers. Lowcountry Valet utilizes servers and services owned by third parties.

Disclosure of your information

We may use or disclose such information in any of the following limited circumstances:

We have your consent.

We need to enforce our Terms of Service.

We provide such information to a company controlled by, or under common control with, Lowcountry Valet  for any purpose permitted by this Policy.

We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights, or the legal rights of others, or defend against legal claims.

We believe it is necessary to share Personal Information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Lowcountry Valet’s Terms of Service, or as otherwise required by law.

We transfer Personal Information about you if Lowcountry Valet is, or its assets are, acquired by or merged with another company.

We may share aggregated information with others without further notice. An example of this would be the number of people who used the Service in a given month or the total number of texts sent in a given week.

Opting in

A mobile user might opt-in by:

Entering a phone number online,

Sending an Mobile Originating (MO) message containing an advertising keyword,

Filling out a paper form that includes their phone number, or

Signing up at a point-of-sale location.

Opting out

Lowcountry Valet’s third-party service provider gives you the ability to opt out of the Service for any reason. You can opt out by texting “STOP” or “QUIT” to 61364.

We reserve the right to send you certain communications relating to the Service, such as announcements and administrative messages, without offering you the opportunity to opt-out of receiving them.

Children

The Service is not intended for children under 13, and Lowcountry Valet does not knowingly collect information from children under the age of 13.

Children aged 13 or older should not submit any Personal Information without the permission of their parents or guardians. By using the Service, you are representing that you are at least 18, or that you are at least 13 years old and have your parents’ permission to use the service.

Intended audience

Lowcountry Valet requires that users of this service be limited to US residents only.

Questions or concerns?

If you have any additional questions regarding this Policy, please feel free to contact us any time by texting “HELP” to 61364.