Have any Questions?
I want to cancel or postpone my services. What are my options?
In July 2020 we had to make the difficult decision to end our COVID cancellation/postponement grace period. At this time, as listed in our Terms and Conditions, we are treating all COVID related cancellations and postponements as standard cancellations and any payments made will be forfeited.
Do all of your drivers wear masks?
Yes. All of our chauffeurs are temperature checked prior to each shift and required to wear face coverings.
Are you taking any extra steps to help reduce the spread of COVID-19?
Every vehicle is equipped with hand sanitizer, gloves and masks. Each vehicle is cleaned thoroughly, as has always been our policy, prior to, and after every reservation.
Are guests required to wear face covering while in the vehicle?
Yes. We ask that all guests wear masks while inside our vehicles.
Do you put temporary holds on a date or vehicle?
No. The only way we guarantee a date is if the client meets the booking requirements(see next question) and the vehicle is still available. That being said, we will try our best to notify you if someone else is about to book, but can offer no guarantees.
What do you require to reserve your services?
We require a credit card on file, signed Terms and Conditions, and a 50% booking fee to hold your date/time slot. If your service date is within 30 days, full payment is required.
Do you require a minimum hourly rental?
All of our vehicles are rented in full hour increments. Our buses are the only vehicles with a minimum hourly requirement which is usually between 4 to 6 hours.
Are there any additional fees? Or Fuel Surcharges?
Beyond our quoted price, if you are paying with a credit cards there is a 4% additional fee. To avoid this, you may pay by check or Venmo.
What happens if we need extra time during service?
If you need extra unscheduled time during service, we will do our absolute best to accommodate but keep in mind there is no guarantee that we will be able to provide this. In the event that you run past your allotted time, you are billed in 15 minute increments at the hourly rate you currently have. This starts at the first minute of each 15 minute increment.
Can we bring coolers onto our vehicle?
No. Coolers may be stored in the trunk or storage areas of vehicles but are not allowed on the interior of the vehicles. If you'd like to provide drinks during your trip, drink packages may be prepurchased prior to your booking. Please ask one of our sales staff for more details.
Do we need to tip our chauffeur?
Your chauffeur carries a large responsibility of safely transporting those who matter most. While tipping is not mandatory, we’ve found that most clients tend to give a tip ranging from 15-20%.
Do all vehicles have air conditioning?
No. Most of our antiques are kept original. If this is important to you please inquire to which vehicles come equipped with this feature.
What forms of payment do you accept?
We accept Venmo (@LowcountryValet), credit cards (with a 4% processing fee added), and checks/money orders.
I noticed a $1.00 charge from LV on my bank statement. What is that for?
When signing our Terms and Conditions, you are asked to provide a credit card to keep on file as a prerequisite to using our services. Our system preauthorizes the card for $1.00 however this should drop off your bank statement within 7 days or less.
Where/who do I mail check/money order payments to?
Please make checks and money orders out to Lowcountry Valet. Our mailing address is 4639 Rivers Ave, N. Charleston, SC 29405
If I need extra time, can I pay my chauffeur and have them deliver the payment to you?
All payments are handled by our sales staff. Any payments given to our chauffeurs are considered tips and are non-refundable.
How soon is my payment due after signing the Terms and Conditions?
Credit Card - If you have selected this method, you will be billed as soon as confirmation of your new reservation(s) is sent. Venmo - You will have 48 hours to submit payment to us. If payment isn't received, we will bill the credit card on file for the amount due. Check - If you have selected this method, you will have 7 days to have your check to us. If your check isn't received by this time, we will bill the credit card on file for the amount due.
I need to cancel, postpone or reduce services. What are my options?
Under our terms and conditions that are signed when reserving our services, you would lose any payments made towards your reservation. If you owe a balance and are less than 30 days from your service date, LV is entitled to collect the remaining balance.
I have a complaint and would like to discuss a refund.
All complaints must be submitted via email to our staff within 7 days of the services rendered.
Help! There's a hurricane coming! What do I do?
Don't sweat it! If a hurricane disrupts your service, you will be given a credit on your account that is good for up to 1 year from your original service date.
Do you provide services outside of the Charleston area? Can you tell me more about that?
Yes! In fact, we provide a substantial amount of service in all areas of GA, NC, and SC. We've even travelled to Miami and the Hamptons before! For any trips that require our chauffeurs to be on the road for more than 10 hours, we ask that meals and lodging are provided to them.